The Walk-in Tubs Charleston, Diaries

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Repair Guy came and also dealt with the pipe and filed a case for damages. Pipe dripped once more following day as well as he came buy and repaired it again. By now the ceramic tiles where coming up and also carpeting was spoiled. I had a specialist come by and also took a look at the damages as well as sent out the Safe step Firm a repair service quote.




We have called and left messages lots of times and also no one returns our calls to allow us know what is going on. Numerous phone calls over three months as well as no return calls.

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They left a mess in the driveway, basement as well as one individual vomited in front lawn. Broke commode and it leaked in cellar after salesman stated they would certainly require to eliminate it.


After duplicated conversations and also them disappointing up we informed them to repair the leaking home window. Again was told they don't do windows and also were informed the home window needs to be changed. Desired Result, Payment adjustment, We talked with the consumer on October 5th and all issues have actually been solved with the exemption of the home window.

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(The customer indicated he/she DID NOT approve the action from business.) Safestep never consented to correct trouble. I was told to obtain price quote as well as after that they would certainly determine if the window repair work or replacement would certainly be covered. He (James) would certainly have to take it to his above see if it would be accepted.


09/23/2021On Aug 3, 2021 I provided a $2000 down payment to purchase a stroll in tub. It was mosting likely to be financed and also set up for set up in Sept 15,2021. My financing never ever got authorized and I have been calling to obtain my deposit returned. This week I have actually left messages to both the company and also my salesperson to look at the condition of my return.

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The refund was processed into accounts payable that day. I should not have to call all the numbers I can find to get my reimbursement. It is a real hassle to hold up one more company that is supplying the exact same service to wait till I get my cash back.

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When I attempted to use the bathtub, the breaker kept tripping. On Jan 21, 2021, I tried to use the bathtub. My child maintained resetting the breaker however it stumbled each time I tried anything on the tub. I called Amir and also he appeared Jan 26. He examined every little thing out as well as informed me he needed to purchase some components.




I informed her that somebody had currently come out and was looking after it. (continued) Desired Outcome, I want this bathtub out of my residence, my sum total refunded, $2,500 for the updated water heating system that, I am contacting react to Ms. ***'s problem. Find Out More First, I intend to apologize for the problems she has actually had with her walk-in bathtub.

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We have contacted Ms - walk-in tubs Charleston,. *** and also we are going to change her present walk-in bathtub with a brand-new walk-in tub of the very same model and also size with the very same warranty. As soon as the new walk-in tub is mounted and also she is completely pleased with the tub as well as the setup, we will attend to the inconvenience she has experienced throughout the duration where she was unable to use her walk-in tub.


This is an extension of a previous complaint that was not solved to my complete satisfaction. company website Problem attached. We are not able to check out the add-on submitted by Ms. ***. Walk-In Tubs Charleston,. When we try to expand it, the kind ends up being also fuzzy to read. *** File Attached *** This is an extension of my previous issue that was not resolved to meet my fulfillment.

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Brian ******* called and also stated he would love to obtain me a totally new tub. I asked him what sort of compensation I would certainly enter addition to a new tub. Every time I asked him, he would certainly say, we will need to wait to see what costs are entailed with the new bathtub.


Saturday, June 26, my brand-new bathtub was lastly mounted. Got in touch with Brian M ***** on July 9. After the brand-new bathtub was installed, he claimed it was out of his hands as well as another division would be handling the financial resources. Every time I called him, he would say he would certainly call me back in 10 minutes.

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I had to continue calling him. On July 13, I had a missed telephone call from somebody from finance. I do not remember his name. We played phone tag for regarding a week. When I lastly obtained him, he started claiming they generally pay $100 a month however because it had been 6 months, he would certainly offer me $200 a month.


He claimed, well I could have obtained you a booster. I already had a booster that did no excellent. I had to obtain a pop over here larger heating system. He said he would certainly give me an additional $1,000 off as a result of the hot water heater. I informed him that I would decline much less than $8000.